FAQ

Shopfencing.com sells a variety of fence types, including residential and commercial aluminum, and vinyl. We also carry a wide selection of fence components and accessories to meet your specific project needs.

Our products are designed with the DIY homeowner in mind. Many customers successfully install their fences themselves with basic tools. However, we also recommend consulting a professional installer if you are not comfortable with the installation process or have a complex project.

Shipping times vary depending on the items ordered and your location. Most orders are processed and shipped within a few business days, with a transit time of 5-10 business days. You can track your order status using the tracking number provided in your shipping confirmation email.

We ship to all states in the continental United States. We do not currently ship to Alaska, Hawaii, or international destinations.

Our products are backed by a limited lifetime warranty that covers manufacturing defects. Please refer to our Warranty page for specific details regarding coverage and claims.

We take great care to ensure every order is complete and arrives in perfect condition. If you find that a part is missing or damaged, please contact our customer support team within 48 hours of delivery. We will promptly send you a replacement part.

Maintenance needs vary by material. Our aluminum fences are rust-resistant and require little maintenance beyond occasional cleaning with soap and water. Vinyl fences are also low-maintenance and can be cleaned with a hose.

Yes, we offer special pricing for bulk and large-scale orders, such as those for contractors or businesses. Please contact us directly for a custom quote to discuss your needs.

Yes, we offer custom-built products to fit your specific needs. Please note that custom-made products, such as gates and posts, are non-refundable and may have a longer processing time. You can contact our team to discuss your project and get a custom quote.

Residential-grade fencing is designed for general home use, while commercial-grade fencing is thicker and more durable, making it ideal for higher-traffic areas or for properties that require more security. Our product descriptions provide details on the thickness and strength of each option to help you decide.

You can return undamaged items within 30 days of receiving your order. Custom-made products are not eligible for returns. Please be aware that you are responsible for all freight charges, and a restocking fee will apply to returned items.

Yes, our aluminum and vinyl fence sections, gates, and posts are made in the USA.

It's crucial to inspect your order completely at the time of delivery. If you notice any damage, you must note it on the shipper's delivery slip. If you don't, we cannot replace the damaged material. Please send photos and a list of the damaged items to our customer service email within three days of receipt.

Yes, we offer free samples of our aluminum and vinyl products, which include our different colors. This is a great way to see the quality and finish firsthand before making a larger purchase.

Our aluminum fences are available in black, bronze, and white. Our vinyl products are typically offered in white and tan. Please keep in mind that colors may look different depending on your computer monitor settings.

Yes, we offer free samples of our aluminum and vinyl products, which include our different colors. This is a great way to see the quality and finish firsthand before making a larger purchase.

Our aluminum fences are available in black, bronze, and white. Our vinyl products are typically offered in white and tan. Please keep in mind that colors may look different depending on your computer monitor settings.

Yes, we have several fence sections that meet B.O.C.A. (Building Officials and Code Administrators) pool code specifications. These products are clearly marked on our website.

If you are in the fence installation business, you can apply for our contractor program on our website. Once approved, we will contact you with your contractor discount.